Shipping Returns

Shipping & Returns Policy

Do you have questions or need more information? Feel free to contact us, we're happy to help! You can reach us Mondays, Wednesdays, Fridays 10am-5pm, Tuesdays and Saturdays 10am-4pm 1-616-294-3492 or email us at yarn@garenhuis.com
 
Shipping
Orders placed Monday-Friday will ship within 24 hours of receiving your order. Orders placed on Saturday and Sunday will ship the next business day. Our standard shipping carrier is USPS Priority and we offer FREE shipping on all orders totaling $100.00 or more (for Continental USA customers only). All orders under $100.00 ship at a flat rate of $7.50.  And for very light orders (less than 100 grams), those orders ship at a flat rate of $3.75
 
Online International Orders
Prior to placing your international order online, please call us at 1-616-294-3492 or email us at yarn@garenhuis.com. We will discuss the shipping options available to you and create a custom invoice with adjusted shipping plus product costs. For international orders placed directly through our online shopping cart, the shipping rate is calculated based on distance and package weight using USPS International Priority.  Typically, this charge is approximately $50-$75 USD
 
Return Policy
Returns are accepted within 30 days of purchase for a full refund (exclusive of shipping costs). We accept returns on items that are completely unused and in original packaging with the exception of needles and hooks, sale items, and copyrighted material. We suggest you return by insured mail for your protection. Credit will be issued based on the original payment method once we receive the returned merchandise. Shipping charges are not refundable.
To check on the status of a return or exchange, give us a call at 1-616-294-3492 or email us at yarn@garenhuis.com.

  • Unwound yarn in new condition may be returned within 30 days (the "Return Period") of purchase with a receipt
  • Unopened notions or gift items may be returned within 30 days of purchase with a receipt
  • We are unable to make refunds or returns on needles, patterns, roving, batting or gift cards
  • NO RETURNS on sale or clearanced merchandise
  • For online orders, if your item is damaged or defective, or you have a claim of missing items, you can return your product during the return period.  Just contact us with the details via email or telephone